I have a leak!! How do I stop it!?
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If it is safe to do so, turn off your water at the internal stopcock and switch off any affected appliance. Place a container or towels beneath the leak, keep water away from electrical fittings and call Drips on 07301 057450. For a major or uncontrollable leak, turn off the water and contact us immediately.
I smell gas! What do I do?
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Open doors and windows, avoid smoking, naked flames and operating any electrical switches. Leave the property and immediately call the free, 24-hour National Gas Emergency Service on 0800 111 999. Do not rely on this website’s contact form during a gas emergency.* Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.
* Extinguish all naked flames and don’t smoke.
* Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas
* If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
* Call us to send one of our gas safe professional emergency operatives to you
* Don’t turn the gas supply on again until it’s been checked by a gas safe engineer
in the kitchen sink cupboard, under the stairs, garage or boiler area. Lastly, the mains shut off to the house generally at the end of your driveway, or on the walkway directly in front of your driveway.
Once you have done this, please call us to assist you in a repair.
I have no heating or hot water—can you help urgently?
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Yes. Drips provides urgent boiler and heating assistance across our service area. Call 07301 057450 and tell us what has happened, including any fault code displayed on your boiler. We will advise you on the safest next step and arrange an engineer as quickly as availability allows.
What warranties are available with a new boiler?
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Warranty periods vary according to the boiler manufacturer and model selected. We will explain the available manufacturer-backed warranty, its conditions and any servicing requirements clearly within your quotation before installation.
Are your engineers appropriately qualified?
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. Gas safe registered
. H3 licence (safe installation of cylinders and unvented cylinders)
. NVQ 2-3
. Health and safety CSCS Card
. DBS check certificates
. RECC registered
